(TQM)Total Quality Managements: Application, Tools and Principles Applied by the Operating Banks in Palestine

The study aimed at developing a TQM model for the Palestinian banking institutions operating in West Bank and Gaza Strip by measuring the following: • The extent in which banks management are adopting the concept of TQM. • The degree of applying TQM concept and its consequences on the related variable “Institutional performance” visualized in (Profit, productivity, and employment efficiency). • The level of customer satisfaction with the provided banking services.