Impact of software project management methodology on customer satisfaction in the West Bank

The aim of this work is to investigate the impact of software project management methodology on customer satisfaction and customer satisfactions attributes. The basic idea is that if we chose specific methodology, can we improve customer satisfaction via increase satisfaction from satisfaction attributes. To achieve this idea the researcher will compare between two tracks in software project management methodologies, traditional or heavyweight methodology and agile or lightweight methodology and which methodology that the firms should adopt to achieve more customer satisfaction. This paper goes across the literature to offer an overview on some terms that represents this research like Software project management methodology, Project management, Agile, Waterfall, Customer satisfaction, Customer satisfaction attributes, and Customer satisfaction importance. The researcher needs empirical data to check the relation between mentioned terms. So the survey has been submitted to several customers and the answers have been analyzed using descriptive and inferential statistics. Furthermore, interviews with stakeholders for software project have been arranged to gather more exhaustive information and to validate the survey questions. Consequently, Data collected from primary and secondary resources show that there is relation between software project management methodology and customer satisfaction and customers were more satisfied with projects managed by more close to agile manifesto. Regarding customer satisfaction factors, those factors are also affected by management methodology (that is close to agile) positively. So this work provides a description of how software management methodology impact on customer satisfaction. The empirical results of this study will help managerial level to concentrate more on management approach, customer satisfaction and customer satisfaction attributes. And sure these conclusions will decrease percentage of fail projects in software industry. Keywords: Methodology, Traditional methodology, Agile practices, Survey, Customer satisfaction, Scrum, XP, Spiral methodology, Software quality, Project management, Communication skills, Team stability and Team management effectiveness.