Factors Affecting the Acceptance of Electronic Human Resource Management System in Palestinian Service Sector

This study aims at investigating factors affecting the adoption of Electronic Human Resource Management system (e-HRM) in Palestine and to develop an e-HRM framework that can be adopted by the Palestinian organizations to utilize technology effectively in their operations. The study relied on a representative sample of banks, government organizations, hospitals, insurance companies, internet service providers, logistics companies, telecommunication companies and universities working in Palestine. The development of the framework was based on the extension of other existing models, namely, Technology Acceptance Model (TAM), Theory of Planned Behavior (TPB), Yale model of Communication and Persuasion, Perceived Risk, Social Risk, and Organizations Role. To conduct the study, both qualitative and quantitative research methods were used. Qualitative data were collected via interviews with IT specialists and HR managers. Besides, a self-report questionnaire was designed to gather the pertinent quantitative data from sample of HR managers, IT managers, department managers, and employees in the targeted organizations. The analysis of collected data indicates that perceived ease of use, attitude, intention, and communication are the most significant factors influencing e-HRM adoption by Palestine businesses. Additionally, perceived risk, system security, organizations role, and availability of resources are influencing e-HRM technology adoption in less degree. Based on the research findings, Palestinian organizations should work on formulating new strategies, developing their operational process, introducing services with high quality, and coordinating with other entities such as ICT companies and government that would be helpful in achieving employees and managers trust in order to spread e-HRM system among Palestinian society.